Shiraz E-Medical Journal

Published by: Kowsar

Patients’ Satisfaction with Medical Residents’Communication Skills at the Largest Teaching and Treatment Center in North West Iran in 2016

Mahdi Nouri 1 , Saeideh Ghaffarifar 2 , * , Homayoun Sadeghi Bazargani 3 and Reza Ghaffari 4
Authors Information
1 MSc Student of Medical Education, Medical Education Department, Education Development Center, Tabriz University of Medical Sciences, Tabriz, Iran
2 Assistant Professor, Medical Education Research Center, Tabriz University of Medical Sciences, Tabriz, Iran
3 Assistant Professor, Department of Statistics and Epidemiology, Faculty of Health, Tabriz University of Medical Sciences, Tabriz, Iran
4 Assistant Professor, Medical Education Department, Education Development Center, Tabriz University of Medical Sciences, Tabriz, Iran
Article information
  • Shiraz E-Medical Journal: April 2017, 18 (4); e60032
  • Published Online: March 12, 2017
  • Article Type: Brief Report
  • Received: December 22, 2016
  • Revised: February 10, 2017
  • Accepted: February 20, 2017
  • DOI: 10.5812/semj.44968

To Cite: Nouri M, Ghaffarifar S, Sadeghi Bazargani H, Ghaffari R. Patients’ Satisfaction with Medical Residents’Communication Skills at the Largest Teaching and Treatment Center in North West Iran in 2016, Shiraz E-Med J. 2017 ; 18(4):e60032. doi: 10.5812/semj.44968.

Copyright © 2017, Shiraz University of Medical Sciences. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License ( which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.
1. Background
2. Methods
3. Results
4. Discussion
  • 1. Lynch DJ, McGrady AV, Nagel RW, Wahl EF. The patient-physician relationship and medical utilization. Prim Care Companion J Clin Psychiatry. 2007; 9(4): 266-70[DOI][PubMed]
  • 2. Zamani A, Shams B, Farajzadegan Z. The viewpoints of clinical faculty members about teaching communication skills to medical students [In Persion]. Iranian J Med Edu. 2003; 3(1): 45-51
  • 3. Montini T, Noble AA, Stelfox HT. Content analysis of patient complaints. Int J Qual Health Care. 2008; 20(6): 412-20[DOI][PubMed]
  • 4. Quilligan S, Silverman J. The skill of summary in clinician-patient communication: a case study. Patient Educ Couns. 2012; 86(3): 354-9[DOI][PubMed]
  • 5. Brown JB, Boles M, Mullooly JP, Levinson W. Effect of clinician communication skills training on patient satisfaction. A randomized, controlled trial. Ann Intern Med. 1999; 131(11): 822-9[DOI][PubMed]
  • 6. Ghaffarifar S, Ghofranipour F, Ahmadi F, Khoshbaten M. Barriers to Effective Doctor-Patient Relationship Based on PRECEDE PROCEED Model. Glob J Health Sci. 2015; 7(6): 24-32[DOI][PubMed]
  • 7. Symons AB, Swanson A, McGuigan D, Orrange S, Akl EA. A tool for self-assessment of communication skills and professionalism in residents. BMC Med Educ. 2009; 9: 1[DOI][PubMed]
  • 8. Managheb E, Zamani A, Shams B, Farajzadegan Z. The effect of communication skills training through video feedback method on interns' clinical competency. Iranian J Med Edu. 2010; 10(2): 164-70
  • 9. Johns H, American H. Defining the patient-physician relationship for the 21st century. Dis Manag. 2004; 7(3): 161-79[DOI][PubMed]
  • 10. Ghaffarifar S, Khoshbaten M, Ghofranipour F, Kompani Mohammadi J. Residents’ Communication skills evaluation by OSCE: What changes should be done in educational system? Shiraz E-Med J. 2013; 14(4)[DOI]
  • 11. PSQ for Workplace Based Assessment: Royal College of General Practitioners. 2016;
  • 12. Ferranti DE, Makoul G, Forth VE, Rauworth J, Lee J, Williams MV. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). J Hosp Med. 2010; 5(9): 522-7[DOI][PubMed]
  • 13. Ryan CA, Walshe N, Gaffney R, Shanks A, Burgoyne L, Wiskin CM. Using standardized patients to assess communication skills in medical and nursing students. BMC Med Educ. 2010; 10: 24[DOI][PubMed]
  • 14. Kalateh Sadati A, Iman MT, Bagheri Lankarani K, Ebrahimzadeh N. From good to great physician: a critical ethnography based on patients' views. J Med Ethics Hist Med. 2016; 9(1)
  • 15. Kalateh Sadati A, Tabei SZ, Ebrahimzade N, Zohri M, Argasi H, Bagheri Lankarani K. The paradigm model of distorted doctor-patient relationship in Southern Iran: a grounded theory study. J Med Ethics Hist Med. 2016; 9: 2[PubMed]
  • 16. Narenjiha M, Haghighat S, Bahaddor H, Shajari J, Jameie SB. The importance of physicians’ communication skills and patients’ satisfaction. Thrita J Med Sci. 2012; 1(2): 57-61[DOI]
  • 17. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990; 30(7): 811-8[DOI][PubMed]
  • 18. Mercer SW, Maxwell M, Heaney D, Watt GC. The consultation and relational empathy (CARE) measure: development and preliminary validation and reliability of an empathy-based consultation process measure. Fam Pract. 2004; 21(6): 699-705[DOI][PubMed]
  • 19. Boissy A, Windover AK, Bokar D, Karafa M, Neuendorf K, Frankel RM, et al. Communication Skills Training for Physicians Improves Patient Satisfaction. J Gen Intern Med. 2016; 31(7): 755-61[DOI][PubMed]
  • 20. Loffler-Stastka H, Seitz T, Billeth S, Pastner B, Preusche I, Seidman C. Significance of gender in the attitude towards doctor-patient communication in medical students and physicians. Wien Klin Wochenschr. 2016; 128(17-18): 663-8[DOI][PubMed]
Creative Commons License Except where otherwise noted, this work is licensed under Creative Commons Attribution Non Commercial 4.0 International License .

Search Relations:



Create Citiation Alert
via Google Reader

Readers' Comments