Shiraz E-Medical Journal

Published by: Kowsar

Assessing the Online Outpatient Booking System

Mahnaz Samadbeik 1 , Marzieh Saremian 2 , Ali Garavand 3 , Negar Hasanvandi 4 , Sahar Sanaeinasab 4 and Hadis Tahmasebi 4 , *
Authors Information
1 Social Determinants of Health Research Center, Lorestan University of Medical Sciences, Khorramabad, Iran
2 Asadabad School of Medical Sciences, Asadabad, Iran
3 Department of Health Information Management and Technology, School of Allied Medical Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran
4 Student Research Committee, Lorestan University of Medical Sciences, Khorramabad, Iran
Article information
  • Shiraz E-Medical Journal: April 2018, 19 (4); e60249
  • Published Online: March 11, 2018
  • Article Type: Research Article
  • Received: August 14, 2017
  • Revised: November 26, 2017
  • Accepted: December 23, 2017
  • DOI: 10.5812/semj.60249

To Cite: Samadbeik M, Saremian M, Garavand A, Hasanvandi N, Sanaeinasab S, et al. Assessing the Online Outpatient Booking System, Shiraz E-Med J. 2018 ; 19(4):e60249. doi: 10.5812/semj.60249.

Copyright © 2018, Shiraz E-Medical Journal. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License ( which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited
1. Background
2. Methods
3. Results
4. Discussion
  • 1. Subramani R, Bexci M. Towards effective use of information and communication technology (ICT) application in the healthcare management: a descriptive study of online appointment system services of hospitals in India. Int J Manag Sci Technol. 2013;1(7):1-26.
  • 2. McMullen MJ, Netland PA. Lead time for appointment and the no-show rate in an ophthalmology clinic. Clin Ophthalmol. 2015;9:513-6. doi: 10.2147/OPTH.S82151. [PubMed: 25834388].
  • 3. Yeon N, Lee T, Jang H. Outpatients appointment scheduling with multi-doctor sharing resources. Simulation Conference (WSC). 2010. p. 3318-29.
  • 4. Cao W, Wan Y, Tu H, Shang F, Liu D, Tan Z, et al. A web-based appointment system to reduce waiting for outpatients: a retrospective study. BMC Health Serv Res. 2011;11:318. doi: 10.1186/1472-6963-11-318. [PubMed: 22108389].
  • 5. Nakhaee N, Oroomiei N, Amiresmaili M, Nekoeimoghadam M, Mohammadi B, Mirzaei S. Challenges of appointment fixing in private physician offices from the viewpoint of physicians and secretaries [In Persian]. J Health Dev. 2012;1(3):207-20.
  • 6. Idowu AP, Adeosun OO, Williams KO. Dependable online appointment booking system for NHIS outpatient in Nigerian teaching hospitals. Int J Comput Sci Inf Technol. 2014;6(4):59. doi: 10.5121/ijcsit.2014.6405.
  • 7. Pationt Appointment Reservation system Vilnius University Hospital Santariskes clinics & Baltic Institute of Information Technologies. 2008. Available from:
  • 8. Adedokun A, Idris O, Odujoko T. Patients' willingness to utilize a SMS-based appointment scheduling system at a family practice unit in a developing country. Prim Health Care Res Dev. 2016;17(2):149-56. doi: 10.1017/S1463423615000213. [PubMed: 25851031].
  • 9. Nazia S. Online appointment scheduling system for hospitals–an analytical study. Int J Innov Res Sci Eng Technol,. 2014.
  • 10. Gowthem SS, Kaliyamurthie KP. Smart appointment reservation system. Int J Innov Res Sci Eng Technol. 2015;4(6):3985-94.
  • 11. Sherly I, Mahalakshmi A, Menaka D, Sujatha R. Online appointment reservation and scheduling for healthcare- A detailed study. Int J Innov Res Comput Commun Eng. 2016;4(2):2053-9.
  • 12. Obulor R, Eke B. Outpatient queuing model development for hospital appointment system. Int J Sci Eng Appl Sci. 2016;2(4):15-22.
  • 13. Saremi A, Jula P, ElMekkawy T, Wang GG. Bi-criteria appointment scheduling of patients with heterogeneous service sequences. Expert Syst Appl. 2015;42(8):4029-41. doi: 10.1016/j.eswa.2015.01.013.
  • 14. Taylor NF, Bottrell J, Lawler K, Benjamin D. Mobile telephone short message service reminders can reduce nonattendance in physical therapy outpatient clinics: a randomized controlled trial. Arch Phys Med Rehabil. 2012;93(1):21-6. doi: 10.1016/j.apmr.2011.08.007. [PubMed: 22000821].
  • 15. Pare G, Trudel MC, Forget P. Adoption, use, and impact of e-booking in private medical practices: mixed-methods evaluation of a two-year showcase project in Canada. JMIR Med Inform. 2014;2(2). e24. doi: 10.2196/medinform.3669. [PubMed: 25600414].
  • 16. Dusheiko M, Gravelle H. The impact of Choose and Book on outpatient appointment non-attendances. Aix en Provence: CES-HESG conference; 2012. Available from:
  • 17. Green J, McDowall Z, Potts HW. Does Choose and Book fail to deliver the expected choice to patients? A survey of patients' experience of outpatient appointment booking. BMC Med Inform Decis Mak. 2008;8:36. doi: 10.1186/1472-6947-8-36. [PubMed: 18673533].
  • 18. Chen SC, Jong D, Lai MT. Assessing the relationship between technology readiness and continuance intention in an E-appointment system: relationship quality as a mediator. J Med Syst. 2014;38(9):76. doi: 10.1007/s10916-014-0076-3. [PubMed: 25007955].
  • 19. Chen SC, Liu SC, Li SH, Yen DC. Understanding the mediating effects of relationship quality on technology acceptance: an empirical study of e-appointment system. J Med Syst. 2013;37(6):9981. doi: 10.1007/s10916-013-9981-0. [PubMed: 24141491].
  • 20. Ellingsen G, Obstfelder A. Collective expectations--individual action implementing electronic booking systems in Norwegian health care. Int J Med Inform. 2007;76 Suppl 1:S104-12. doi: 10.1016/j.ijmedinf.2006.05.029. [PubMed: 16782398].
  • 21. Darvish N, Vaezi M. Modeling and scheduling intelligent method's application in increasing hospitals'efficiency. J Theor Appl Inf Technol. 2011;24(2).
  • 22. Zhang X, Yu P, Yan J, Ton AI. Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic. BMC Health Serv Res. 2015;15:71. doi: 10.1186/s12913-015-0726-2. [PubMed: 25885110].
  • 23. Sims H, Sanghara H, Hayes D, Wandiembe S, Finch M, Jakobsen H, et al. Text message reminders of appointments: a pilot intervention at four community mental health clinics in London. Psychiatr Serv. 2012;63(2):161-8. doi: 10.1176/ [PubMed: 22302334].
  • 24. Zhang M, Zhang C, Sun Q, Cai Q, Yang H, Zhang Y. Questionnaire survey about use of an online appointment booking system in one large tertiary public hospital outpatient service center in China. BMC Med Inform Decis Mak. 2014;14:49. doi: 10.1186/1472-6947-14-49. [PubMed: 24912568].
  • 25. Nuti L, Turkcan A, Lawley MA, Zhang L, Sands L, McComb S. The impact of interventions on appointment and clinical outcomes for individuals with diabetes: a systematic review. BMC Health Serv Res. 2015;15:355. doi: 10.1186/s12913-015-0938-5. [PubMed: 26330299].
  • 26. Bastani P, Garavand A, Abhari S. Evaluating the e-booking system through Iranian Medical University centers` Websites [In Persian]. J Health Biomed Inf. 2016;2(4):219-28.
  • 27. Salarvand S, Samadbeik M, Tarrahi MJ, Salarvand H. Quality of Public Hospitals Websites: A Cross-Sectional Analytical Study in Iran. Acta Inform Med. 2016;24(2):130-3. doi: 10.5455/aim.2016.24.130-133. [PubMed: 27147806].
  • 28. Yu W, Yu X, Hu H, Duan G, Liu Z, Wang Y. Use of hospital appointment registration systems in China: a survey study. Glob J Health Sci. 2013;5(5):193-201. doi: 10.5539/gjhs.v5n5p193. [PubMed: 23985121].
  • 29. Protti D, Johansen I, Perez-Torres F. Comparing the application of Health Information Technology in primary care in Denmark and Andalucia, Spain. Int J Med Inform. 2009;78(4):270-83. doi: 10.1016/j.ijmedinf.2008.08.002. [PubMed: 18819836].
  • 30. Gauld R, Derrett S. Solving the surgical waiting list problem? New Zealand's 'booking system'. Int J Health Plann Manage. 2000;15(4):259-72. doi: 10.1002/hpm.596. [PubMed: 11246897].
  • 31. Alipour-Hafezi M, Karimi M, Tofighi S. Conceptual Model to Improve Portal Services of Private Hospitals in Tehran [In Persian]. J Health Adm. 2015;17(58):42-57.
  • 32. Joaquin Mira J, Llinas G, Tomas O, Perez-Jover V. Quality of websites in Spanish public hospitals. Med Inform Internet Med. 2006;31(1):23-44. doi: 10.1080/14639230500519940. [PubMed: 16754365].
  • 33. Finkelstein SR, Liu N, Jani B, Rosenthal D, Poghosyan L. Appointment reminder systems and patient preferences: Patient technology usage and familiarity with other service providers as predictive variables. Health Informatics J. 2013;19(2):79-90. doi: 10.1177/1460458212458429. [PubMed: 23715208].
  • 34. Hasvold PE, Wootton R. Use of telephone and SMS reminders to improve attendance at hospital appointments: a systematic review. J Telemed Telecare. 2011;17(7):358-64. doi: 10.1258/jtt.2011.110707. [PubMed: 21933898].
  • 35. Mardaninezhad A, Khanjani T, Farhadi I, Amirimoghadam M. Evaluate websites of virtual branch Medical Universities of Iran and the world [In Persian]. Scientific Information Database. 2012;(2):179-90.
  • 36. Stevenson JS. Appointment systems in general practice. How patients use them. Br Med J. 1967;2(5555):827-9. [PubMed: 6029148].
  • 37. Aladwani AM. An empirical test of the link between web site quality and forward enterprise integration with web consumers. Bus Process Manag J. 2006;12(2):178-90. doi: 10.1108/14637150610657521.
  • 38. Aslani N, Zhang J. Integration of simulation and DEA to determine the most efficient patient appointment scheduling model for a specific healthcare setting. J Ind Eng Manag. 2014;7(4):785-815. doi: 10.3926/jiem.1058.

Featured Image:

Creative Commons License Except where otherwise noted, this work is licensed under Creative Commons Attribution Non Commercial 4.0 International License .

Search Relations:



Create Citiation Alert
via Google Reader

Readers' Comments